Some users have recently been experiencing issues using My3 to top-up or just check in on their account. 3 are all hands to the pump to get this fixed and it should be all back and working in the next few days.



Want more information on this? Then take a look at Justin’s article on the 3 blog yesterday with suggested alternatives to top-up and check your account.

“If you have a Pay As You Go mobile and you want to top-up or check your balance you can call 444 free from your phone. For Mobile Broadband balance, top-up or usage queries you can call us for free on 0800 358 4843.�

He also states that this should only be affecting computer access so it should still be possible to check account information through Planet 3 on your phone.



Keep an eye on the Noticeboard for further updates.

Tags: 3, 3uk, Mobile Broadband, my3, PAYG, Planet 3

This entry was posted on Friday, January 8th, 2010 at 10:57 am and is filed under Guides. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.