Setting Skype free – Priyanka wants critical mass
Over at One Part Truth Two Parts Mixer Priyanka has been thinking about being set free by Skype.
Admitting to not really seeing the benefit straight away, it took a comment on Twitter to get her to consider the possibilities, “I didn’t really see how it was such a big deal, but Scouse made the point that they are the first company to offer a deal which doesn’t rely on you using their network - quite radical.”
What she really wants though is critical mass. Although using Skype to phone family abroad and create video messages for her mum, that’s about it. It needs to filter in to everyday use more, there needs to be a tipping point.
Is this moment approaching? Have you got your friends Skype-enabled and chatting for free? Let Priyanka know.
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Marco Mazzola, June 12th, 2009 at 9:47 pm
In May 2008 I upgraded my contract with 3. As I was about to sign the contract I noticed a £15 charge for video calls. When I queried the charge with the sales person I was advised that this was not an extra charge - it was a £15 worth of video calls for free that had been added to my account. In December 2008 I contacted 3 customer service to change my price plan and was advised that on any new price plan there would be an additional charge of £15 as per my existing contract. I complained with 3 CS and escalated the issue with their executive office but without success. I have been with 3 since 2003 and consider myself a good customer. This is why I am very annoyed with them and I think they are being very short sighted - they are loosing my custom for £15 a month! I would like to write to 3 CEO and make him aware of the type of customer service his company is providing. Can you please help?
Marco Mazzola